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Returns
Returns Policy
RETURNING A PRODUCT YOU’VE CHANGED YOUR MIND ABOUT
We hope that you will be happy with what you buy, however if you change your mind then you can return unwanted items 14 days after purchase.
Items must:
- Be unused and in original condition, with all packaging, tags and labels intact.
- Have proof of purchase, such as receipt or delivery note.
You are responsible for the cost of returning items that you have changed your mind about. Please make sure that you sufficiently package up your return to prevent any damage as the goods are your responsibility until they reach our warehouse. We would recommend that you use a postal service with proof of postage and insurance. We can arrange for a collection if that is easier for you – please contact us if required.
Your refund will be processed within 14 days of reaching our warehouse using the same method that you paid with.
RETURNING A FAULTY PRODUCT
All our products are carefully checked before being sent out but unfortunately sometimes they might develop a fault.
In the first instance please contact us as there might be something we can do to help. If there is not anything we can do and it is within 30 days of purchase, we’ll exchange or refund it. You will need your proof of purchase, such as receipt or delivery note.
After 30 days, if a manufacturing fault is found then we will repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
PRODUCTS ARRIVED DAMAGED
All products leave us in perfect condition however in the unfortunate situation where a product has arrived damaged then please notify us within 24 hours.
STORE PURCHASES RETURNED TO STORE
If you have changed your mind about a product you bought in store, then you are able to return it for an exchange or refund within 28 days of purchase. Please ensure that the item is unused and in original condition, with all packaging, tags and labels intact, and that you have your receipt.
ONLINE PURCHASES RETURNED TO STORE
You may return an online order to our store within 14 days of receipt providing it falls within the above criteria. Returns will be processed within 7 – 10 days.
ONLINE RETURN ADDRESS
R A Owen and Sons, Minafon, Llandinam, Powys. SY17 5DG
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***Gelert Maintenance Fish & Rice (12kg)***
Gelert Country Choice Maintenance Fish and Rice
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***Special Offer Click Here***
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The Nettex range of British sourced Calf Colostrum providing a solution for every farm.
All three colostrums are made from natural, full fat colostrum sourced exclusively from TB & EBL free UK herds meaning it is highly complementary to UK farm environments.
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***Clover Multi-Purpose Compost***
A consistent, high quality compost with a nutrient enriched formula and wetting agent to ensure easier watering. Used for seed sowing. potting, containers and hanging baskets.
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Ready to use sachets - no need to open or touch bait
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